RETURN POLICY FOR EISSATECH ESTORE Thank you for choosing Eissatech eStore for your safety and lab needs! We understand that purchasing equipment for your factory is a significant investment, and we want to ensure you're completely satisfied with your purchase. This return policy outlines the conditions under which you can return products purchased from our online store. General Return Policy:

• Return Window: You may request a return within 14 days of delivery. After this period, all sales are final.
• Eligible Products: All new, unused, and unopened (in original packaging) devices are eligible for return. Customized, modified, or used devices are not eligible.
• Refunds: Upon approval, you will receive a full refund to your original payment method, excluding shipping costs.
• Return Shipping: You are responsible for return shipping costs and ensuring the item arrives safely. We recommend using a traceable shipping service with insurance.

Special Conditions:

• Defective Products: If you receive a defective product, please contact us immediately for a replacement or full refund. We may require proof of defect (e.g., photos, videos).
• Shipping Errors: If you receive the wrong item or an incomplete order, please contact us immediately. We will arrange for the correct item to be shipped at no additional cost.
• Product Compatibility: We highly recommend verifying product compatibility with your specific needs before placing an order. Returns due to incompatibility will be subject to the regular return policy.

How to Request a Return:

1. Contact our customer service team at info@eissatech.com or at 910-262-7570 within the return window.
2. Provide your order number, the item(s) you wish to return, and the reason for return.
3. Our team will review your request and provide you with further instructions, including a return authorization number and return shipping address.
4. Pack the item(s) securely in the original packaging and include the return authorization number.
5. Ship the item(s) using a traceable shipping service with insurance.

Important Notes:

• We reserve the right to refuse returns that do not comply with our policy.
• This policy applies only to online purchases made through our website.
• This policy is subject to change without prior notice.

We encourage you to carefully review this return policy before making a purchase. If you have any questions, please don't hesitate to contact us. By purchasing from EISSATECH, you agree to the terms and conditions outlined in this return policy.